Get Your Website Back Online Quickly
Website down? White screen? Error after an update? We’ll investigate the issue and do our best to get your WordPress website working again as quickly as possible.
Whether it’s a theme conflict, plugin issue, PHP error or another common WordPress problem, we’ll identify the cause and work to restore your website.
What’s Included
- Investigation of the reported issue
- WordPress troubleshooting
- Theme and plugin conflict detection
- PHP error diagnosis
- Website recovery whenever possible
- Basic functionality testing after the repair
- Summary of the issue and solution
How It Works
1. Tell Us What’s Happening
Describe the issue you’re experiencing and provide your WordPress or hosting access details.
2. We Investigate
We’ll identify the cause of the problem and determine the best solution.
3. We Fix the Issue
Once we’ve identified the problem, we’ll repair it whenever it’s within the scope of this service.
4. Final Testing
Before completing the service, we’ll verify that your website is working correctly again.
Common Issues We Can Help With
- White Screen of Death
- Critical WordPress errors
- Broken website after an update
- Theme or plugin conflicts
- PHP errors
- Broken layouts
- Demo import problems
- General WordPress issues
What’s Not Included
- Website redesign
- Custom feature development
- Malware removal
- Server migrations
- Website customization
- Ongoing maintenance services
Frequently Asked Questions
Can you fix every issue?
We’ll investigate every reported problem and do our best to resolve it. If the issue requires extensive development or falls outside the scope of this service, we’ll let you know before proceeding.
Do you need my website login?
Yes. In most cases we’ll need WordPress administrator access and, occasionally, hosting or FTP access.
How quickly do you start?
We aim to begin investigating as soon as possible during our business hours.
Is this service available for any WordPress website?
Yes. We can troubleshoot most WordPress websites, not just those built with TreeThemes products.
What if the issue can’t be fixed?
If the problem is caused by factors outside the scope of this service, such as severe server issues or custom development, we’ll explain the situation and recommend the best next step.
Need Help Right Now?
Don’t spend hours trying to find the problem. Let us investigate your website and get it back up and running as quickly as possible.