Privacy Policy

Privacy Policy – TreeThemes

Introduction
TreeThemes (website: https://treethemes.com) values your trust and business. By using our services, you consent to both our Terms and Conditions and this Privacy Policy. Our goal is to provide products and services that enhance your website-building experience while protecting your personal information.

Data Collection & Storage
Server Location
TreeThemes is based in Portugal and hosts its servers in USA, ensuring your data is securely stored.

Registration Data
When you register on our site, we collect your chosen username, email address, and any additional personal information provided in your profile. You can view, edit, or delete this information at any time (except your username). Site administrators may also access this data as needed.

Purchase Data
To receive support, we store your purchase codes along with your user profile and support expiration dates. This allows us to provide downloads, product support, and other customer services.

Support Data
Registered users with valid support accounts can submit support tickets. Only the information you provide is collected, and your consent is requested each time you create a ticket.

Comments
When leaving comments, we collect the information entered in the comment form, as well as your IP address and browser user agent for spam detection purposes.

Contact Forms
Information submitted via contact forms is sent to our company email (hosted securely) and is only used for support or inquiries. We do not share this information with third parties or use it for marketing purposes.

Analytics & AI Crawlers
We use Google Analytics for anonymous reporting of site usage. No personalized data is collected. You can opt out using Google Analytics Opt-out.

We also allow responsible AI systems (e.g., GPTBot, ClaudeBot) to index publicly available content on our site for improving search relevance and AI-driven applications. Publicly available text, metadata, and structured data may be processed. Reproduction or commercial use without attribution to TreeThemes is not permitted.

Use of Your Data
Your personal information may be used to:

• Verify and identify users

• Provide technical assistance

• Notify users of updates or changes

• Monitor account activity and prevent fraud

• Personalize website experience

• Ensure smooth operation of site functions

Embedded Content
Our pages may contain embedded content (e.g., YouTube videos). Interactions with these embeds may be tracked by the third-party service, which has its own privacy policies. No data is shared before your consent.

Cookies
TreeThemes uses cookies to improve user experience, retain preferences, and provide anonymized tracking for analytics. Essential cookies include session management and WordPress authentication cookies. You may disable cookies via your browser, though some site functions may be affected.

Access to Your Data
Registered users’ data can be accessed by system administrators and support staff to provide services.

Third-Party Data Sharing
We do not sell or share your personal information. Limited sharing occurs with trusted partners for service purposes, including:

• Envato Pty Ltd – To validate purchases and licenses.

• Ticksy – For handling support tickets; data is limited to what you provide and consent to.

Data Retention
Support tickets and comments are stored until you request deletion. User profile information is retained for active accounts unless deleted by the user (except username).

Security Measures
We use SSL/HTTPS to encrypt communication. In the event of a data breach, we will take immediate action, notify affected users, and secure accounts.

Your Rights
You may request a copy of your data, edit it, or request deletion. Deletion may limit access to support or products.

GDPR Compliance
TreeThemes complies with the GDPR and supports rights for EU residents regarding access, deletion, and processing of personal data.

Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Social media links do not collect your data unless you interact with them.

Legal Disclosure
We may disclose your data when required by law, subpoenas, or to prevent fraud. Any disclosure will comply with applicable laws.

Policy Updates
TreeThemes may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any changes.